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How to complain about companies or people



If your complaint concerns a product or service you have purchased, you should first raise your complaint with the business or person who provided you with the goods or services you are complaining about.

If you cannot resolve the problem with them, or if your complaint is about misconduct or illegal activity by a company or person, then ASIC may be one of a number of government and non-government organisations able to help you.


Your complaint and who who can help



Make sure you are complaining to the the correct organisation.

Refer to the ASIC website to read more about your complaint and who can help


Online information


Guide to making a complaint (a guide to complaining about a financial service or product)
How to report a financial scam
Getting support if you have been scammed
Industry Codes of Practice


Printable information


You can complain (available in multiple languages)
Dealing with debt (your rights and responsibilities)
Debt collection guideline


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