Using electronic funds transfer: your rights

These pages explain your rights and responsibilities under the EFT Code. They are only intended to provide you with a general overview of your rights and responsibilities under the EFT Code.

You should also consult the full EFT code or get further advice if a dispute arises.

The EFT Code	What it is, what’s covered, what’s in it, who’s signed up. 2008 review of the code and proposals Consultation paper initiating the review of the code
EFT transactions	Your right to information, what happens about unauthorised transactions, protecting your password, account aggregation, system malfunctions, ATM deposits.
Stored value facilities	What they are, your right to information, account balances, exchanging value, loss or theft, system malfunctions.
Complaints	How to complain, problems caused by third parties, extra rules about EFT.
Privacy	Your protection.
Electronic communication	From your account institution.

You can also read our Consumer Alert, 10 tips for safer electronic banking and protecting yourself under the EFT code.

FIDO Website: Printed 02/10/2010